Troubleshooting An Unsuccessful NetAlive Installation

We are trying to make the installation process as straightforward as possible. If you have trouble, please tell us and ask for help.

We go through the following steps in diagnosing an installation problem:

  1. Press for information on the error file error cannot find MFCOLEUI.DLL when starting NetAlive the first time. If NetAlive fails to start for some other reason, the file may have been corrupted during downloading.
  2. Make sure you are running a supported combination of operating system and browser. Netscape Navigator reports its version number (and reveals beta test versions) by selecting "Help -- About Netscape..." from the menu.
  3. Make sure the setup procedure runs without complaint. Enter the setup dialog in NetAlive and type OK. At this point, Net Alive! validates the installation and reports problems. Make sure there are no problems.
  4. Activate the browser demo from Netscape. Netscape should load a file, your computer should think a few seconds, then the NetAlive program should come to the top with the web browser application running. This validates the "external streaming viewer" interface.
  5. Command the browser application to load a URL. Do this by selecting the URL: field with the mouse and typing return. Netscape should become active as the URL gets downloaded. This validates the "Netscape DDE interface".
  6. Activate the Hello World demo from Netscape. Press "DOS." You should see a DOS window appear for an instant and then "Hello World" in the adjacent text box. This validates NetAlive's ability to spawn a job and detect termination.
  7. From the Hello World demo, press "PerlServer." A flying Windows icon should appear and stay. Then "Hello World" should appear in the adjacent text box. This validates the Perl installation.
  8. Make sure language support for "C++ EXE" is set to "Security Server." Then press "C++ EXE" in the Hello World demo. Netscape should load a binary file from NetAlive's server, run it, and put "Hello World" in the adjacent text box. This validates the security server.
  9. Make sure language support for "C++ DLL" is set to "Security Server." The press "C++ DLL" in the Hello World demo. Netscape should load a binary file from NetAlive's server, run it, and put "Hello World" in the adjacent text box. This validates the dll linkage.
  10. This test applies to the design tool if you have a compiled language enabled. Make sure language support for the language is set to "Enabled." Select "Control -- Clear Cache" to remove binaries from the cache. If the language produces dynamic libraries, close any applications that might have the library loaded in memory. Then press the button corresponding to the language in the Hello World demo. Netscape should invoke the compiler, run the resulting binary, and put "Hello World" in the adjacent text box. This validates the compilation facility.
  11. If all else fails, call NetAlive Inc.